FAQ

Most returns process within 2 weeks, however if ATO need to manually process it, it may take up to 30 calendar days.

If you only need an estimate, or you’d like to compare our calculation with the ATO’s myTax or Etax, that’s absolutely fine.
We can provide a free estimate and go through your individual circumstances — including your family situation, dependents, and work-related deductions — to help maximise your potential refund.

Please check our Fees & Charges page to review the costs of our services.

We do not provide on spot refund option

Examples of Other Work-Related Expenses Include:
>> Purchasing a computer or laptop
>> Repairs and maintenance for your computer or laptop
>> Internet connection costs
>> Phone bills
>> Union membership fees
>> Income protection insurance
>> Certain work-related travel expenses

No, you don’t need to submit any paper documents.
If your deductions are significant, an accountant may advise you and request copies.
Otherwise, we can access your group certificates directly from the ATO system.

Not claiming the tax-free threshold may mean more tax is withheld from your pay upfront, but it could also lead to a larger refund at the end of the financial year.
To find out more, check out our blog: What Happens if You Don’t Claim the Tax-Free Threshold?

You can only claim a tax deduction for gifts or donations made to organisations that are registered as Deductible Gift Recipients (DGRs).
It’s important to verify whether the organisation holds this status before claiming the deduction.

Yes, you can.

Our tax specialists are ready to assist with all your questions, including complex tax matters and company returns. Simply complete our online form, and we’ll contact you within an hour.

We strive to deliver your tax refund estimate within one hour during business hours.

Our consultants will contact you to gain a clear understanding of your tax return, ensuring the estimate is as accurate as possible.
Please note that your refund may change if your employer updates your income information with the ATO.

You cannot claim the tax-free threshold from a second source of income within the same financial year. As a result, individuals with a second job may receive a smaller tax refund.

Yes, you will need receipts, a diary, logbook, or similar records to prove that the expense was incurred.
An accountant will review your situation with you, as some expenses may be claimable up to a certain limit even without receipts.

If you are an Australian resident for tax purposes, the first $18,200 of your annual income is tax-free. This is known as the tax-free threshold.
By claiming this threshold, you can reduce the amount of tax withheld from your pay throughout the year.

If you need to update any figures on your tax return, such as income or deductions, the ATO allows amendments within a specific time frame. Simply contact us, and we will guide you through the process.

Yes, once you provide your authorisation, your tax return will be lodged electronically with the ATO on the same day.

For the current financial year, the deadline to lodge your tax return is 31 October. For previous years, your return may already be overdue.
It’s important to lodge any outstanding tax returns as soon as possible to avoid potential penalties from the ATO.

If you are self-employed or work under an ABN, you must declare your ABN income and related expenses to the ATO.
Once this information is provided, you can complete a free refund estimate, and one of our accountants will contact you to discuss your situation.

For any questions about how your data is collected, used, and protected, please refer to our Privacy Policy.